Contact Pilely

Need help with your account, billing or an app? Submit a support ticket. Pilely staff answer in the ticket, and every answer is also emailed to your account’s email address.

Submit a ticket through Pam

Pam is the Pilely assistant your AI talks to, whichever one you use: ChatGPT, Claude or another. Send your AI this message, with what you need help with:

Pam opens the ticket for you. You need to be signed in to Pilely.

Follow up on a ticket

Ask Pam the same way to:

• list your tickets and read the staff answers
• add a message to a ticket
• attach screenshots to a message (up to 5 images, 3 MiB each)

Answers by email

Staff answers to your ticket are emailed from ticket-no-reply@pilely.ai. Pilely only sends email from @pilely.ai addresses, and never asks for a login code, a card or a payment by email.